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Ordering & Fulfillment FAQ 

Q: Can I pick up my order in person?

A: Unfortunately, no. We do not have a physical storefront.
 

Q: Can I change/cancel my order?

A: This depends upon what stage of fulfillment your order is in.
  

Q: I forgot to apply my discount code, can I be reimbursed for the difference?

A: Please contact us.

 

Returns Policy

All returns must be made within 30 days of your date of delivery. Action Method cannot pay for (read: cover) shipping on returned orders, nor will it be responsible for refunding the shipping costs associated with an order later returned to us. 

 
Action Method accepts unconditional returns on the following items:

  • Product that arrived damaged (we must have suitable evidence of damage, including packaging).
  • Unopened products (must be in original packaging).

 

For exchanges and returns please contact us and include the following:

  • Your name
  • Order number
  • Order date
  • Name of the product you wish to return 

 

Return Address

Please mail your return via USPS to:

Action Method
4657 Platt Road
Ann Arbor, MI 48108
 

Please note that our fulfillment center is not able to accept in-person returns. Unfortunately, even if you live in the vicinity, you must mail your return to the address noted above.

 

Shipping Information

Please note: As of January 2016 customers will see an increase in cost for standard USPS services. These changes in rates are outlined in this comprehensive notice from the United States Postal Service. Increase in rates will range from 9.4 percent increase, to 21.6 percent.

 

Undeliverable Packages

If an item is returned to us as undeliverable, please note that we will need to charge the additional shipping fees to re-send the package.

If you decide to cancel your order after it has been returned undeliverable, we will not be able to refund you the shipping charges.

Lost or Damaged Packages

Lost Packages: Please contact us if you have any problems with lost or damaged packages and we will address the specific situation. Please note that any correspondence with postal carriers is the responsibility of the customer, including claims for insurance or refunds on postage.
  

  • PLEASE NOTE: After one month past apparent delivery, we cannot refund or replace lost packages.

 
Damaged Items: In the event your order arrives damaged, please contact us as soon as possible and include pictures of the packaging and specific damage.

With regards to damaged prints: In the rare event that a print is damaged or flawed, we ask that you provide us with photographic evidence within 14 days of receipt. Please be sure to include all original packing materials. We will assess each situation on a case by case basis.

Rerouting Packages

If you find that you have made an error with your shipping address, please contact us with corrected shipping info.  Prior to your order being shipped, we can make the necessary changes.

After your item has shipped, it is possible to re-route UPS packages only.  Please note that re-routing a UPS package will result in an additional fee, as determined by UPS. Note that we cannot re-route UPS packages if they are already being returned to us. 

Domestic Delivery Times & Weight Restrictions

We currently use USPS and UPS for all domestic deliveries. Orders are processed and shipped out within 24 hours of receiving your order. In rare circumstances, processing time may take up to 48 hours.

If an order is placed after 2PM on Friday, please note this will not ship until the following Monday. Once shipped, please add:
 
    • 3 to 6 business days for USPS First-Class Class USPS (packages 15.9oz and under)
    • 2 to 3 business days for USPS Priority Mail (packages 16oz and above)
    • 1 to 4 business days for UPS Ground
 
Please be advised that once your order ships from our warehouse, you will receive a shipping confirmation email that includes your tracking information.

For international deliveries, please see our article on international delivery times
 
Where Do We Ship?
 
Due to very high shipping rates and abnormally high rates of fraudulent transactions, we are only able to ship to a select number of countries. Below is a list of countries and regions which we currently service. If your country isn't listed, please contact us directly and we will try our best to accommodate your request.

Americas: United States, Canada, Argentina, Brazil, Chile

Europe: Austria, Belgium, Croatia, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Luxembourg, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom

Asia-Pacific: Australia, New Zealand, Japan, South Korea, China, Hong Kong
     
International Shipping Rates 
      
On January 27th, 2013, the United States Postal Service implemented its annual price hike. While domestic service within the United States was not significantly affected, the international rates have gone up considerably. In some cases, the cost of shipping one notebook will turn out to be more than the notebook itself.

Our best recommendation for reducing the impact of this price increase on you, our customer, is to increase the size of your orders and plan on purchasing less often. Ordering one notebook on two separate occasions will be much more expensive than buying two notebooks as one order. 

For an exhaustive look at the 2013 rate increases, view this USPS Postal Bulletin
     
Customization
 
If you wish to customize Action Method products for your team or organization, please follow these instructions, and download our custom templates here. Custom jobs begin at quantities of 100. If you'd like to purchase a quantity over 100 that is not listed on our site, please contact us. 
 
A range of Action Method products are available for cover and interior pantone customization. Eligible products are below:
  • Action Book
  • Action Book Mini
  • Action Journal
  • Action Runner
  • Dot Grid Book
  • Dot Grid Book Mini
  • Dot Grid Journal

Step 1: Please follow the detailed instructions HERE

Step 2: Download our custom template for your product HERE

Step 3: Upload your custom mockup HERE